30-second answer
Commission disputes are rarely only about the percentage. More common questions involve signature vs. collection triggers, returns, global accounts, cross-period orders and tail commissions after a customer is taken direct.
Applied situation (illustrative)
Consider a Canadian distribution scenario: An agent introduced a buyer who places the final order after the agency relationship ends. Both sides claim the sale belongs to them; the lead history, causation and post-term commission clause deserve separate analysis.
Classify the problem before calling everything “breach”
What the brand should focus on
Brands should define commissionable revenue and align CRM, finance and channel policy. A CRM that credits the distributor while finance uses another attribution rule is a classic dispute generator.
What the distributor/agent should focus on
Distributors should preserve lead source, first contact, material sales activity and contribution to closing. Simply asserting “this is my customer” is rarely enough.
Clauses and records to check
- Introduced customer
- Commission trigger
- Post-term orders
- Credit notes
- Audit right
Trace the buyer introduction through quotation and final order; a post-term sale does not answer causation by itself. In Canada, start with the province and actual sales model. National distribution language alone does not resolve questions tied to local performance or franchise features.
Additional point for Canada
Identify the province, industry and real place of performance. A nationwide arrangement may still raise province-specific contract, franchise or consumer questions.
Financial exposure and response options
Rebuild the ledger by customer, order date, payment receipt and agreed trigger, including post-term transactions.
Settlement terms worth writing down
For this Canadian arrangement, write down how introduced customer, post-term orders and audit right will be handled. Set dates and responsibilities for payment or handover, and state what happens if an agreed step is missed.